Privacy Policy

1. Who we are

This Privacy Policy describes how Innovasol Enterprise Inc., doing business as Rooted Journeys (“we,” “us,” or “our”) collects, uses, and shares information when you use our websites (including https://rootedjourneys.co), forms, and related travel services marketed as Rooted Journeys.

• Legal / business name: Innovasol Enterprise Inc., d/b/a Rooted Journeys
• Responsible party: Karen Akpan (Karen Akpan)
• Registration number: P20000037038
• Business established: May 15, 2020
• Contact: travel@rootedjourneys.co

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and identity data: name, email address, phone number, and similar details you submit on forms (for example, trip interest, newsletter signup, or booking inquiries).
• SMS program data: mobile number, opt-in status, opt-in timestamp, and message interactions (e.g., STOP/HELP replies) when you agree to receive text messages from us.
• Travel preferences: destinations, trip types, party size, dates, and notes you choose to provide.
• Technical data: IP address, device/browser type, general location derived from IP, and cookies or similar technologies used to operate and secure our site.

3. How we use information

We use the information above to:

• Respond to inquiries and deliver trip information, itineraries, and customer support;
• Send transactional and promotional SMS when you have provided express consent and where permitted by law;
• Operate, maintain, and improve our website and services;
• Comply with law, enforce our terms, and protect rights, safety, and security.

4. Text messaging (SMS) & A2P

When you opt in to SMS, you agree to receive transactional and promotional messages from Rooted Journeys at the mobile number you provide. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt-out: Reply STOP to any marketing text to unsubscribe. Reply HELP for help. You may also contact us at travel@rootedjourneys.co. Consent to receive marketing texts is not a condition of purchase.

5. How we share information

We may share information with:

• Service providers that help us run our business (for example, customer relationship tools, email/SMS delivery, hosting, and analytics), subject to confidentiality and data-processing terms;
• Legal and safety recipients when required by law or to protect rights.

We do not sell your personal information for money as that term is commonly defined in U.S. state privacy laws.

6. Retention

We retain information for as long as needed to fulfill the purposes in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission over the Internet is 100% secure.

8. Your choices & rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to opt out of certain uses. To exercise rights, email travel@rootedjourneys.co. We may need to verify your request.

9. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

10. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date unless another notice method is required by law.